Knowledgebase
Add an autoresponder
To add an autoresponder, perform the following steps once you've logged into your cPanel:
- Click Add Autoresponder. A new interface will appear.
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Select a character set from the Character Set menu.
Note:
The Character Set value defaults to utf-8 which you don't have to change.
- Enter the interval, in hours, for the autoresponder to wait between responses to the same email address.
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For example, an autoresponder with an interval of
24that receives an email at 8:00 AM on Monday immediately responds to the message. The autoresponder does not respond again if it receives a message from the same email address before 8:00 AM on Tuesday.Note:
We suggest you set this to 8 (as in every 8 hours) otherwise if you set the interval to 0, the system sends an autoresponse to every email.
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In the Email text box, enter the email address for which to respond.
Important:
You can only add one autoresponder for each email address. If you attempt to add multiple autoresponders for an email address, an error message will appear in the interface.
- In the From text box, enter the username to appear in the response eg "info" (without the quote marks)
- From the domain field, if you have more than one domain name in your account, select which domain
- In the 'From' field, type your name or organisation name eg "Joe Smith" (without the quote marks)
- In the Subject text box, enter the subject to appear in the response.
- If the response message includes HTML tags, select the HTML checkbox. Otherwise do not tick that box.
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In the Body text box, enter the text of the response, for example:
Note
You can use the following tags in the body of the message to represent information, such as the incoming email's sender or subject:
%subject%— The subject of the message that the autoresponder received.%from%— The name of the sender of the message that the autoresponder received. If the sender's name was not in the original email's header, the%from%tag prints the sender's email address.%email%— The sender's email address.
Tags use percentage signs (%) as markers.
- Select a start time. You can choose Immediately or Custom.
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If you select Custom, a small calendar will appear. Use the calendar to configure your start time. Click anywhere outside of the calendar to save the configuration and close the calendar. Your chosen date and time will appear next to the Start option.
Notes
- The system bases the time on the user's workstation operating system time and translates it into Australian Eastern Time (AET) unless in Daylight Savings time then it will translate to AEDT.
- This feature uses 12-hour notation and reformats times in 24-hour notation. For example, if you select
18:30as the start time, the system automatically reformats the time as6:30PM.
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Select a stop time. You can choose Never or Custom.
Note:
You must select a stop time that is later than the start time. - Click Create to create the autoresponder.
- autoresponder, email autoresponder, email response, out of office message, out of office
- 74 Users Found This Useful
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